Terms & Conditions
Returns and Exchanges
Items unless marked otherwise may be returned within 10 days for a full refund (less delivery charges), so long as they are returned in their original packaging in new condition along with a copy of the invoice.
Please alert us before making any returns: Simply let us know your name, order number and reason for return by writing us at email@example.com
Orders that are returned will receive a refund of the purchase price: delivery fees are not refundable.A restocking fee of at least 5% may apply. The product packaging as well as the product itself must be intact and in its original condition.
Exchanges may be applied to any in-stock item at normal selling price: vouchers and other special offers may not be used in conjunction with the exchange. The normal delivery fee will apply to all exchanges (free freight does not apply).
If you need to make a return, please pack it securely and send it to An Siopa Beag, 5 Abbey Street, Killaloe, Co. Clare. Please include a copy of the invoice and indicate whether you would prefer a store credit, exchange or refund (all refunds will be made to the card presented in making the transaction). We recommend that the sender obtains a receipt for proof of postage/delivery charges of all returns.
Reporting a Problem
Problems with an order, such as items damaged in transit or missing or incorrect items, must be reported within 5 days of receipt of delivery. Please call or write us at firstname.lastname@example.org
In the event of breakage or misdirection of delivery, replacements will be send only to the original delivery address.Orders placed using a voucher will be issued a refund or store credit in the event of damage: a replacement can not be sent.
Orders may be cancelled if the order has not yet been made ready for delivery. Cancellations made more than two (2) hours after the original order was placed may be subject to a cancellation fee of 10% of the order.
Cancelling an Order
Orders may be cancelled if the order has not yet been made ready for delivery.
Cancellations made more than two (2) hours after the original order was placed may be subject to a cancellation fee of 10% of the order.